So here is a story from a social media class I was teaching earlier this week. The class was looking at Twitter. To help them understand the Twitter user experience I was allowing the class to look at a real, and active account instead of a more sterile one used for training. In fact it

Recently I became part of the team contracted to deliver a software roll-out for an enterprise level customer. I cannot disclose names here but, the process itself is worthy of being talked about. The software in question is bespoke to the client Early user testing revealed that some common issues in usage. The client also